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The Credit Union Mortgage Alliance Network or CUMAnet (www.cumanet.com) announced that it would offer four new programs to focus on the needs of its client credit unions (CU) and their members.
This announcement by CUMAnet was made at the organization's 2006 Alliance Conference, which took place on March 29. Over 27 representatives (presidents, CEOs, senior managers) from CUMAnet's client credit unions attended to discuss their priorities on the heels of the refinance boom so they can deliver a better "member experience."
"We have always differentiated ourselves by focusing on a higher level of service," said Jerry D'Ambrosio, chair of CUMAnet's board of directors. "We actively seek our clients' input in developing services that are above and beyond what most credit unions offer."
As a result of these discussions, CUMAnet is pleased to announce four exciting new services, which include:
- Multi-Partner Loan Participation Program: Leveraging the power of the alliance, this program allows member CUs to share resources as well as risks, allowing CU assets to say within the CU community.
- Online Account Accessibility for client CU members: This service allows credit union members to access their accounts online, 24/7, and view loan terms, payment breakdowns, payment due dates and year-to-date totals.
- Online Support Services (at www.cumanet.com): This service will soon make common transactions that have historically been done via paper and fax, available online. A "Clients Only" message board is already in place, allowing CUMAnet client CUs to communicate with one another in cyberspace.
- Online Loan Applications: CUMAnet will provide participating CUs the ability to allow their members to apply for first mortgage and home equity loans online. This feature is free of charge to both the client CUs and their members. This allows CUs, who otherwise might not have the resources to develop online processes, to compete in the marketplace.
The ongoing evaluation of member needs to develop new and improved services continue to enhance CUMAnet's success.
CUMAnet is a 100% credit union-owned, full-service, real estate organization, providing residential mortgage and home equity loan products and related services to credit unions nationwide for 11 years. With its transparent service, CUMAnet allows credit unions the ability to offer members the real estate products and pricing needed to compete in today's financial marketplace, plus the personal, superior service expected in the credit union industry.
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